Tech Procedures Training
Master electronics, accessories, and high-value technology merchandise handling.
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Progress Path
Pass quizzes with 90%+ to unlock the next step. If you score below 90%, you can retry after 15 minutes.
🔒 Unlock-based training
📘 Read Guide 🧠 Take Quiz 🔓 Unlock Next 🏁 Final → 🎓 Certificate
💻 Tech Procedures Mastery
Learn specialized procedures for electronics, high-value technology items, and accessories. Master security protocols, testing procedures, and warranty handling for tech merchandise.
5 Quiz Modules
40min Est. Time
🏆 Certificate
📋 Quiz Modules
🎯 Main Assessment
📝
Complete Tech Procedures Quiz
Comprehensive assessment covering all technology merchandise procedures
Questions: 16
Time: 18-22 min
Status: Coming Soon
💳 Focus Area
💰
Transactions & Payments
This section focuses on how transactions are handled at the Tech Counter, including customer purchases, FileMaker quotes, charging out products, split payments, and bookstore-supported campus payment methods.
Quizzes: 3
Time: 60 min
Status: Coming Soon
🔧 Focus Area
⚡
Apple Knowledge Base
Learn about Apple Inventory and how we work with Apple products.
Quizzes: 5
Time: 60 min
Status: Coming Soon
🏪 Focus Area
👔
Store Operations & Etiquette
Learn professional store operations standards, customer service etiquette, and workplace conduct expectations at the Tech Counter
Quizzes: 4
Time: 45 min
Status: Coming Soon
📦 Focus Area
🛍️
Special Orders & Quotes
Master the process for handling special orders, creating quotes, and managing customer requests for non-stock technology products
Quizzes: 3
Time: 35 min
Status: Ready
💻 Focus Area
🖥️
Win Prism System
Learn to navigate and use the Win Prism System for technology inventory management, tracking, and system operations
Quizzes: 5
Time: 50 min
Status: Coming Soon
📚 Study Resources
📄
Tech Special Order Guide
Guide for receiving special order technology items
View PDF
📦
Shelf Stable GM Receiving Guide
Guide for receiving shelf-stable general merchandise and technology products
View PDF
🛡️
Security Protocols Manual
Complete guide to high-value item security procedures
PDF Guide
🔧
Testing Procedures Checklist
Step-by-step electronics testing and quality control
Checklist
📄
Warranty Processing Guide
How to handle warranty cards and serial number tracking
Guide